Terms of service

Modifying Your Order
It may be feasible to alter your order, provided you notify us before it has been dispatched. To check if adjustments are possible for your current order, please reach out via email to baijax65@hotmail.com.

Exchanging Items
For an item to be eligible for an exchange, it must be in its untouched, original state, complete with all tags and its original, undamaged packaging. Exchanges must be initiated within 14 days from the date of purchase.

Return Policy
We do not typically accept returns for items if you've changed your mind or if the item doesn't suit your needs. We encourage careful selection; please use any available sizing charts as a reference. A refund may be issued if an item is found to be defective and The Horse Depot cannot offer a suitable replacement. The decision to provide a refund rests with The Horse Depot.

Return Shipping Costs
The customer bears the responsibility for any shipping expenses incurred when returning an item.

Payment Methods
For online purchases, we accept payments through Credit Card (Visa and MasterCard), Afterpay, PayPal, and Direct Deposit.

Pricing Information
All listed prices are in Australian Dollars (AUD). Prices for our products are updated periodically to reflect changes from our suppliers. We hold the right to adjust pricing at any given time. The Horse Depot may alter prices without prior notification.

Website Usage
Your use of thehorsedepot.com.au is undertaken at your own risk. The Horse Depot assumes no liability for any loss or damage resulting from this website or any external website linked to it. To the maximum extent allowed by law, The Horse Depot offers no guarantees, explicit or implied, concerning the site's operation, or the information, content, materials, or products featured on this site. To the maximum extent allowed by law, The Horse Depot negates all warranties, including, but not restricted to, implied warranties of saleability and suitability for a specific purpose. To the maximum extent allowed by law, The Horse Depot will not be accountable for any damages of any nature arising from using this site, or from any products acquired from this site, including, but not restricted to, direct, indirect, incidental, punitive, and consequential damages.
The Horse Depot maintains the right to decline or cancel any order at any time, for any reason. We will undertake all reasonable measures to contact the customer using the details supplied, and any funds received will be reimbursed using the original payment method. We are not accountable for any typographical mistakes or inaccuracies present on this website. The information, prices, and discounts displayed are subject to alteration without notice. The Horse Depot strives for accuracy in all its representations. However, to the maximum extent allowed by law, The Horse Depot does not guarantee that product descriptions or other site content is precise, complete, dependable, current, or free of errors.

By accessing and using this site, you acknowledge and consent to these terms and conditions. You also agree that your ongoing use of the site signifies your compliance with these terms and conditions as they stand. The Horse Depot may revise these terms and conditions periodically. Your continued use of the site following such revisions will be regarded as your acceptance of the updated terms.

Currency Conversion and IP Address Processing
By visiting our website, you (the visitor) consent to the processing of your IP address by third parties for the purpose of identifying your geographical location to facilitate currency conversion. You also consent to this currency information being stored in a session cookie within your browser (this is a temporary cookie that is automatically deleted when you close your browser). This process is implemented so that your selected currency preference remains consistent while you browse our website, allowing prices to be displayed in your (the visitor's) local currency.