Returns & Exchanges

PLEASE SEE OUR RETURNS & EXCHANGES POLICIES BELOW

REFUNDS

We will gladly refund your purchase if the product supplied is faulty and we are unable to repair or find a replacement. Any refund we provide will be made using the same payment method as used to purchase the goods.

As service is a priority to us at The Horse Depot, we will accept returns in certain circumstances. However, you will be responsible for the freight to return any item to us. Items must be returned in clean, original, unworn condition with all tags.

For any questions, 0420 903 789. Our returns policy conforms with the regulations of the Office of Fair Trading, Victorian Government.

EXCHANGES

We ask that you choose carefully. Exchanges for different sizes will be considered, however not all colours and/or sizes may be available and any postage costs will be at your expense. In addition, The Horse Depot reserves the right to charge a handling fee.

We will only accept returns for exchange when the goods are in unused condition, with all tags and labels attached.

We do not accept goods returned on a COD basis – these will be returned to you.

We do not accept any responsibility for goods lost in return transit.

If you need to return goods, please contact our team for a Return Authorisation Number by emailing thehorsedepot01@outlook.com or phoning 0420 903 789. A Return Authorisation Number will be provided via email with instructions on how to return your goods to us.  Please note: this needs to be done within 14 days of receipt of your goods.  We do not accept change of mind returns.

For any questions,phone 0420 903 789. Our returns policy conforms with the regulations of the Office of Fair Trading, Victorian Government.

NON-RETURNABLE ITEMS

Please remember that items that match the image and description advertised cannot be returned unless they are deemed defective. We do not accept change of mind returns.

DEFECTIVE ITEMS

The Horse Depot will exchange, refund or replace any item which has been purchased at full price, which has later been determined to be defective by way of manufacturer.

Any goods purchased at a reduced price and found defective, will not be returned, exchanged or replaced provided the defect was disclosed at the time of purchase.

Any goods purchased at a reduced price cannot be returned, exchanged or replaced simply because you have changed your mind.

In all cases, the regulations of Office of Fair Trading, Victorian Government will be adhered to.

Goods damaged in transit or due to faulty manufacture should be returned for our inspection. Replacement goods cannot be sent until we have received the returned goods. We will refund any postage costs incurred in returning faulty goods.

If you need to return goods, please contact The Horse Depot for a Return Authorisation Number by emailing thehorsedepot01@outlook.com or phoning 0420 903 789.